taikaAI for small business
What we fix/Looking after customers
Looking after customers

Your team answers the same questions all day.

The fix: Website Answer Agent. Answers customer questions on your site from your own documents.

2 to 4 hrs a week backBigger job

Fixed price, agreed after a free AI assessment. Software is billed to you directly, with no markup.

Works with what you already use
WebsiteKnowledge baseInbox
How it works, step by step
  1. 1. Trigger · Website
    When this happens
    A visitor asks a question on your website.
  2. 2. AI step
    It works out
    Searches only your documents, prices and policies.
  3. 3. Action · Inbox
    It gets done
    Answers clearly, or books a call when it isn't sure.
  4. 4. Approval · You
    You stay in control
    Hands over to a person with the full conversation.
Runs inside your own accounts.
Key benefits
2 to 4 hrs

a week back, typically. We measure your starting point first.

Faster answers

Customers get help without waiting in a queue.

Happier customers

Fewer no-shows, missed messages and frustrations.

Less repetitive work

Your team stops answering the same questions.

What's included
Works with what you use

Website, Knowledge base, Inbox.

You stay in control

Anything customers see is approved by a person first.

Yours to keep

Built in your accounts and written up in your Handover Vault.

Looked after

Monitored, with fixes within one business day.

Savings calculator

What fixing this is worth to you

Worth a year
hours back a year
working days a year

hours a week × hourly cost × 48 working weeks. Excludes extra revenue from faster replies.

Who builds it

One person, start to finish

Saku works out what you need, sets it up and tests it in your accounts, walks your team through it, and checks it every month on your care plan. Problems are fixed within one business day.

About Saku
Common questions
What if it gets something wrong?

Anything a customer sees is approved by a person until you're confident in it. Mistakes are logged, the instructions are fixed, and your care plan covers it.

Is our data safe?

It stays in your accounts. Nothing goes into public chatbots, access is limited to what each job needs, and your AI use policy says what it may and may not do.

What happens if a staff member leaves?

Nothing breaks. It runs on company accounts and is documented in your Handover Vault, so the next person picks it up.

What if we stop working together?

It keeps running. You get a handover session and the documentation. There's nothing to unlock or migrate.

Ask an AI how this would work for you

Opens in a new tab with this question filled in. You can read and change it before you send it.

I run a business in Australia. A company called Taika sets up something called "Website Answer Agent". It answers customer questions on your site from your own documents. It's meant to solve this problem: "Your team answers the same questions all day". Explain how this would work in a business like mine, what it could realistically save, what could go wrong, and the questions I should ask before paying someone to set it up.

Popular with
More in looking after customers

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